Managing Your Shipments from Your ElyonPay Dashboard

1Creating a Shipment

As soon as an order is validated and paid on the ElyonPay Marketplace, a notification prompts you to prepare the shipment. From the "Shipments" tab in your dashboard, click "New Shipment" to start the process. The system automatically pre-fills the recipient's information from the order: name, address, phone, and email. Carefully verify this information, then enter the dimensions and weight of your package to get an accurate shipping quote.

1. Go to the "Shipments" tab in your seller dashboard
2. Click "New Shipment" next to the relevant order
3. Verify the automatically pre-filled recipient details
4. Enter the dimensions (L x W x H in cm) and weight (in kg) of the package
5. Click "Get Rates" to display available carriers

2Selecting a Carrier

ElyonPay has established partnerships with the leading carriers operating in Africa and internationally: Chronopost, DHL Express, Aramex, Campost, and several local delivery services. Once your package dimensions are entered, the platform displays available shipping options with the price, estimated delivery time, and included services (insurance, tracking, signature on delivery). Compare options based on your customer's expectations: for an urgent purchase, choose an express carrier; for a bulky product at lower cost, opt for an economy service. Rates negotiated by ElyonPay are on average 20% lower than carriers' published rates.

3Printing Shipping Labels

After selecting your carrier and confirming the shipment, ElyonPay automatically generates the shipping label in PDF format, ready to print. The label includes the tracking barcode, sender and recipient addresses, and any customs declarations for international shipments. You can print the label directly from your browser or download it for later printing. If you manage a high volume of orders, the batch printing feature allows you to generate all your labels in a single operation, saving considerable time.

1. Click "Confirm and Pay for Shipment" after choosing the carrier
2. Download the automatically generated PDF label
3. Print the label on a standard printer (A4) or a label printer
4. Affix the label to the package visibly and securely
5. Drop off the package at the carrier's collection point or schedule a pickup

4Tracking Your Packages in Real Time

The ElyonPay dashboard offers centralized tracking of all your active shipments. Each package is assigned a unique tracking number that updates automatically at every stage of transport: collection, transit, customs clearance (for international), and final delivery. The customer also receives automatic notifications by email and SMS at each status change, which significantly reduces "Where is my package?" support requests. In case of delays or anomalies, an alert appears directly in your dashboard with recommended actions. You can filter your shipments by status (preparing, in transit, delivered, in return) for optimal tracking.

5Handling Returns

Returns are inevitable in e-commerce, and a clear return policy builds buyer confidence. From your ElyonPay dashboard, you can initiate or accept a return in just a few clicks. When a customer requests a return, you receive a notification with the stated reason (non-conforming product, incorrect size, damaged item). You can accept the return and automatically generate a prepaid return label, or propose an alternative such as an exchange or store credit. The refund is only triggered upon receipt and verification of the returned package, which protects the seller against abuse.

6International Shipping

Selling internationally from Africa or to Africa requires mastering a few customs-specific requirements. ElyonPay simplifies this process by automatically generating customs documents (CN23, commercial invoice) when creating an international shipment. You need to enter a detailed description of the contents, the declared value, and the country of origin of the goods. Customs duties and import taxes are generally the responsibility of the recipient, but you can choose the DDP (Delivered Duty Paid) option to cover them yourself, which improves the customer experience. ElyonPay currently covers shipments to over 40 countries, with delivery times ranging from 3 to 15 business days depending on the destination.